Hotline Services
Corporate Combat®
provides Hotline reporting tools used by Employees and Customers throughout the United States.
Employees can report their observations and knowledge of theft and fraud. Customers can report
their shopping experiences.
Once the report is made, you will receive a .wav file containing the
unedited call. You receive the call shortly after it is made to allow you to respond now—not when it is too late!
Both Employees and Customers have the option to complete surveys designed to provide analysis on key
business operations. The Employee completes the Employee Survey Predictor: The E.S.P.!, while the Customer completes a "Mystery Shopper Survey." |
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Click HERE for more information about our unique real-time Employee Hotline and Customer Service Hotline services!
Research shows the average loss to internal fraud, the most common and expensive form of employee theft, for a business with fewer than 100 employees is $125,000 a year. The figure is identical for corporations employing more than 1000 staff. However, the smaller business is less likely to absorb such a massive loss.
Given the internalized, secretive nature of employee theft, organizations struggle to detect, investigate and stop it. Even the most proactive organizations that make regular use of auditing, undercover operations and other expensive and time consuming measures may not uncover all thefts.
But there is a successful, non-intrusive, cost-effective method available to cut employee theft. Anonymous or whistleblower hotlines are telephone or email-based services that give concerned employees opportunities to provide information on theft and other criminal activities happening in the workplace without fear of retribution.
According to the Association of Certified Fraud Examiners (CFE), tip offs from staff (and customers and vendors) are the most common method for detecting internal fraud, accounting for 46% of detections. The CFE says organizations with an anonymous reporting service will cut fraud losses by 50%.
Corporate Combat's Hotline services are used by Employees to report policy violations such as sexual harassment or illegal drug use. Employees will also report fraud and theft in the workplace. The Hotline service is also used by Customers to report their experience while shopping in your store. Whether the service was a "bad haircut" or a "fantastic restaurant experience," you will know immediately since the report will be sent to you unedited and in real-time so you can respond accordingly.
Hotlines are often called Tip Hotline, Ethics Hotline, Employee Theft Hotline, Theft Hotline, Fraud Hotline, Customer Service Hotline, or Anonymous Hotline. Bottom line: Hotlines are extremely effective in reducing theft and fraud in the workplace. Workplace Hotlines are also highly effective in pinpointing customer service problems. Employee and Customer hotlines bring important issues to your attention in a timely manner that allows you to address problems and resolve them quickly and legally.
It's often been said that an organization's success is due to its employees. Yet employees, from the lowest customer service representative to the senior executive, are costing US organizations more than $40 billion a year through theft.
If fraud is included as theft, the figure rises to more than $600 billion. In the retail sector alone, employees are responsible for half the total cost of shrinkage, estimated at $30 billion a year.
Employee theft ranges from the basic, such as stealing goods, to the creative and highly sophisticated, including fraud and forgery.
Given their knowledge of internal systems and, in some cases, positions of authority, it is not surprising employees rip off companies to the tune of $4,500 per person per year. Insurance fraud is often described as a low-risk, high-yield crime, but occupational or employee theft promises the ultimate in returns, often for very little risk.
Start your Hotline program today! It is inexpensive and very easy to get started. We'll show you how. Just use the "Contact Us" button at the top of this page or call us toll-free at 1-800-825-5572.
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